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The Organ Grinder's Monkey

Emerson reminds us that while “one may serve many masters, he shall give himself to none.” Phrased a bit differently, we eventually need to choose to whom we will allocate our resources of blood, sweat and tears. It is my contention that, by deluding ourselves into believing that we can successfully serve everybody, we will eventually discover that, in reality, we can only succeed in providing a service, “good and true,” to nobody. In such a scenario, we are now condemned to the role of the organ grinder’s monkey such that whosoever can wind us up and turn the screws, so...
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Good Servers

A “good server” provides a “good service” by filling a need and, thereby, rendering a valuable service “good and true.” “Good servers” provide “good service” and serve their end-user, client or customer very well, indeed! “Bad servers” leave a bad taste in the mouths of all those they fail to properly serve and none are well-served. Without “good servers” “good service” is not provided and goods or services will not be good. With “good servers,” “good service” is provided and goods and services will be good by all those who are served. “Good servers” are necessary to every service-delivery system, without...
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Mastery

I used to think that mastery was a function of education, training and experience over time, place and circumstance. I was dead wrong! Mastery, like ethics, I suspect, is an aspirational goal. As such, it is not an end-point along a singular way; rather, it is one of many ways to achieve a useful result. One can “master” the alphabet, however, the use of letters to create meaning from words is a life-long process. Competence in the utilization of building blocks does not guarantee becoming a master builder. Of course, there are technical skills which necessitate high levels of proficiency to...
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